Setting up an email account on Outlook
Please note that Microsoft offers several versions of outlook, therefore the process may be slightly different from one version to another.
It should also be noted that depending on your system you may not have Outlook as standard, in such case you would most than likely either have Outlook Express or Windows Mail. The system is pretty similar for those.
Setting up an account on Outlook (Older version)
The following explains how to set up a POP 3 account to your Outlook. Please note that many companies use an SMTP server to deal with their mail, in such case you should contact your IT department.
If you are a client of Flo Web Design Ltd you should have received the following information:
-Email address
-Outgoing mail server
-Incoming mail server
-Password
-Link to your webmail control
The later will not be used to set up Outlook but will be useful if you wish to check your mail remotely or test your account.
Step 1:
Insure you are connected to the internet and open Outlook.
Go to Tools at the top and select Accounts settings:
Step 2:
A pop up window opens, click on "New":
Step 3:
A new pop up window opens, select "POP 3 account" and click on next
Step 4:
Enter your detail as sent to you, please note that the email address should be your full email, not only the name before the @
Step 5:
Outlook will look for your email account on the web:
Step 6:
If the mail server does not work with encrypted connections you will get an error. This will be the case for the majority of email accounts.
Simply click on "Next" once more to look for an unencrypted connection.
Step 7:
Confirmation, you are done.
Setting up an account on Outlook (More recent version)
On older versions of Outlook, as opposed to the explanations above, the system is not as automated.
The following explains how to set up a POP 3 account to your Outlook. Please note that many companies use an SMTP server to deal with their mail, in such case you should contact your IT department.
If you are a client of Flo Web Design Ltd you should have received the following information:
-Email address
-Outgoing mail server
-Incoming mail server
-Password
-Link to your webmail control
The later will not be used to set up Outlook but will be useful if you wish to check your mail remotely or test your account.
Step 1:
Insure you are connected to the internet and open Outlook.
Go to Tools at the top and select Accounts settings:
Step 2:
A pop up window will open, select "Add new email account"
Step 3:
Select POP3 and move next
Step 4:
Type in your detail as provided or copy and paste it in order to avoid mistakes.
IMPORTANT: the username must be your full address including your domain as shown below.
Step 5:
IMPORTANT: you must go through this step, otherwise you will get errors when trying to collect your mail.
Once you have completed the above step, do not click on the next button yet. If you have done so already, you can either click back or change the settings on your account
Click the "More Settings" button
Step 6:
A pop up window opens, go to the "Servers tab" and tick "My server required authentication", leave the rest of the settings as default and click OK
The window will close, click on "Next" from the previous window.
Step 7:
Confirmation, you are done!
Troubleshooting, main problems
If you are getting any sort of error, generally, the first thing to do is to check the email account is active and the credential is correct.
You can do so by logging in to your email account via Webmail (The page address would have been sent to you). If you can login, it means the email account exist and the credential is correct. This pretty much clears the server in terms of any sort of fault, you can pretty much assume the error is on your end and here are the most common errors:
- I hate to state the obvious, but, are you connected to the internet?
- Check that the email address and the password are correct
- Make sure the username is the FULL email address, for instance info@mydomain.ie. It must include the part after the @ (the domain)
- Do you have the right incoming mail and outgoing mail address?
- Have you ticked the box "My server requires authentication" under the servers tab?
To go back to your existing account:
As with step 1 of the set up, go to tools, then email accounts:
A pop up window will open, select "View or Change" (this window will vary depending on the version of Outlook) and click on next
Select the account you wish to change and click "Change" or double click on the account, this will bring back the detail which can then be modified
If you wish to verify is the "My server requires authentication follow the following steps:
Click the "More Settings" button
A pop up window opens, go to the "Servers tab" and tick "My server required authentication", leave the rest of the settings as default and click OK
The window will close, click on "Next" from the previous window.
Please note that in some version of Outlook the pop up window itself includes the tabs (Server tab)
If you have gone though all above checks and are still experiencing problems please contact support.
