Over the years Microsoft has released a number of versions of outlook, you will find information on how to set up an email account on several versions below (Office 2007, 2010 and 2013).It should also be noted that depending on your system you may not have Outlook as standard (Outlook comes with Microsoft Office). You may be able to set up on Windows Live Mail on Windows 8 Mail if using Windows 8.

Before to start you should have the following information at hand:

• Username and password. Your username (for our clients) is your full email address
• The incoming and outgoing mail server
• The incoming and outgoing ports

If you do not have this information at hand please contact us before to start.

Note: you can set up your account as either a POP 3 account or IMAP account. Please check the difference between the two before you start.
The set up below is for a POP3 account, setting up as an IMAP is similar simply using the different ports provided.

• Setting up an account on Outlook (Office 2013)
• Setting up an account on Outlook (Office 2010)
• Setting up an account on Outlook (Office 2007)
• Troubleshooting, main problems

Setting up an account on Outlook (Office 2013)

Step 1:
Click on file in the top left hand corner:

Step 2:

Click on account settings.

Step 3:

On the new window click “New”, then select email account and next

Step 4:

This step is now the same as with Outlook 2010, please click here to continue with the instructions.

Setting up an account on Outlook (Office 2010)

Step 1:
Insure you are connected to the internet and open Outlook.
Go to Tools at the top and select Accounts settings:

Step 2:

A pop up window opens, click on “New”:

Step 3:

A new pop up window opens, select “POP 3  account” and click on next. If you wish to set up as IMAP you may have to select “Manual configuration” at the next step.

Step 4:

Enter your detail as sent to you, please note that the email address should be your full email, not only the name before the @

Note: if you wish to use secure mail please click “Manually configure server settings or additional server types” to enter the correct incoming and outgoing server as the wizard will only find the non secure settings.

Step 5:

Outlook will look for your email account on the web:

Note: if you are trying to set up on secure mail, please go back to verify your settings

Step 6:

If you server offers secure mail you should go back and change the server settings. If you are one of our customers please contact us to get the secure mail servers detail.

If the mail server does not work with encrypted connections you will get an error.

Simply click on “Next” once more to look for an unencrypted connection.

Step 7:

Confirmation, you are done.

Setting up an account on Outlook (Office 2007)

On older versions of Outlook, as opposed to the explanations above, the system is not as automated.

Step 1:

Insure you are connected to the internet and open Outlook.
Go to Tools at the top and select Accounts settings:

Step 2:

A pop up window will open, select “Add new email account”

Step 3:

Select POP3 and move next

Step 4:

Type in your detail as provided or copy and paste it in order to avoid mistakes.

IMPORTANT: the username must be your full address including your domain as shown below.

Note: if using secure mail the incoming and outgoing mail server is likely to be different and you will need to go to the more settings tabs to set up the ports.

Step 5:

IMPORTANT: you must go through this step, otherwise you will get errors when trying to collect your mail.

Once you have completed the above step, do not click on the next button yet. If you have done so already, you can either click back or change the settings on your account

Click the “More Settings” button

Step 6:

A pop up window opens, go to the “Servers tab” and tick “My server required authentication”, leave the rest of the settings as default and click OK

The window will close, click on “Next” from the previous window.

Step 7:

Confirmation, you are done!

Troubleshooting, main problems

If you are getting any sort of error, generally, the first thing to do is to check the email account is active and the credential is correct.

You can do so by logging in to your email account via Webmail (The page address would have been sent to you). If you can login, it means the email account exist and the credential is correct. This pretty much clears the server in terms of any sort of fault, it is then likely the issue is with the settings entered, you should then check:

1. At the risk of stating the obvious, are you connected to the internet?
2. Check that the email address and the password are correct
3. Make sure the username is the FULL email address, for instance [email protected]. It must include the part after the @ (the domain)
4. Do you have the right incoming mail and outgoing mail address?
5. Do you have the correct ports for the incoming and outgoing server, this is under the “more settings” button on the advanced tab.
6. Have you ticked the box “My server requires authentication” under the servers tab?

To go back to your existing account:

As with step 1 of the set up, go to tools, then email accounts:

A pop up window will open, select “View or Change” (this window will vary depending on the version of Outlook) and click on next

Select the account you wish to change and click “Change” or double click on the account, this will bring back the detail which can then be modified

If you wish to verify is the “My server requires authentication follow the following steps:

Click the “More Settings” button

A pop up window opens, go to the “Servers tab” and tick “My server required authentication”, leave the rest of the settings as default and click OK

The window will close, click on “Next” from the previous window.

Please note that in some version of Outlook the pop up window itself includes the tabs (Server tab)

Note for Three broadband users:  we have seen an issue with users connecting with Three mobile broadband dangle several times before, the account is able to receive but not send emails. For some reasons Three technical support tell their clients the issue is not on their end, however (it is), they simply seem to be blocking emails sent to any mail server other than their own. The fix is simple,  In such case please follow the instructions to send through them here.

If you have gone though all above checks and are still experiencing problems please contact support.